Susan has over 30 years’ experience in the healthcare field, working in the Dental Field for 16 years and then becoming a nurse in 2006. She has worked in orthodontics, periodontics, oral surgery, and general dentistry as well as performed bedside nursing in labor and delivery, post-partum, newborn nursery, operating room circulator, and medical surgical nursing. She has also worked in performance improvement and was the Director of Accreditation of the Piedmont Healthcare System in Atlanta, GA. She has 10 years of experience with DNV Healthcare as a Clinical surveyor, ISO 9001 Lead Auditor, Team Lead, Technical Reviewer, and Standards Application and Interpretation Specialist. Susan surveyed over 200 hospitals, as well as reviewed all non-conformity reports while fulfilling the role of Technical Reviewer, other duties included, but were not limited, to answering client dropbox questions, approving corrective action plans, accepting, or denying challenges to nonconformities, surveyor development, client education and clarification and much more. Susan is dedicated to continuously improving patient care with a focus on patient safety and risk management. Susan knows healthcare.