The AACI d.o.o. evaluates and reviews complaints, concerns, and inquiries related to certified health care organizations, as received from a variety of sources.

These complaints may be submitted by patients, families, and healthcare practitioners, by governmental agencies, or through information from the media. The term complaint, therefore, covers a broad spectrum of information received by AACI d.o.o.

Appeals received by AACI d.o.o. shall be:

  1. Registered in a log to record the progress to completion;
  2. Acknowledged by AACI d.o.o. without undue delay; and,
  3. Reviewed and answered.

The appeal is not bound to a particular form or content. However, the appeal shall be submitted in writing stating the basis of the appeal and the relief being requested.