The AACI d.o.o. evaluates and reviews complaints, concerns, and inquiries related to certified health care organizations, as received from a variety of sources.
These complaints may be submitted by patients, families, and healthcare practitioners, by governmental agencies, or through information from the media. The term complaint, therefore, covers a broad spectrum of information received by AACI d.o.o.
Appeals received by AACI d.o.o. shall be:
- Registered in a log to record the progress to completion;
- Acknowledged by AACI d.o.o. without undue delay; and,
- Reviewed and answered.
The appeal is not bound to a particular form or content. However, the appeal shall be submitted in writing stating the basis of the appeal and the relief being requested.