Our complaint handling process is valid for complaints raised by any stakeholder. AACI encourages its customers to provide regular feedback during projects and through our “customer satisfaction survey”. If for any reason this is not possible, please follow the process described below. AACI evaluates and reviews complaints, concerns, and inquiries related to accredited health care organizations and surveyor training program as received from a variety of sources.
These complaints may be submitted by healthcare organizations, patients, families, surveyors, trainees, healthcare practitioners,accreditation bodies, by governmental agencies, or through information from the media. The term complaint, therefore, covers a broad spectrum of information received by AACI.
Appeals received by AACI shall be:
- Registered in a log to record the progress to completion;
- Acknowledged by AACI without undue delay; and,
- Reviewed and answered.
The appeal is not bound to a particular form or content. However, the appeal shall be submitted in writing stating the basis of the appeal and the relief being requested.
Complaints addressing the performance of one of our customers will normally be forwarded to the customer for their considerations and response. All other complaints will be kept confidential unless otherwise agreed with the complainant.
Your complaint can be sent here.